Thank you for your patience and support during these trying times. Our Administrative Offices and physical Pro Shop remain closed to regular business at this time.
If for any reason, you are not completely satisfied with your order, return it within 90 days for a full refund, replacement or exchange. At this time we can only handle exchanges via mail and cannot accommodate any in-person/curbside transactions. Exchanges must be accompanied with an additional $8.00 for return shipping, in either cash or check. Please notify us in advance that you are returning items by emailing firstname.lastname@example.org. When the Isotopes Pro Shop receives the merchandise to be returned or exchanged it will be quarantined for several days prior to processing. We will then ship out the updated merchandise selection. We recommend that you return items via an insured mail service for your protection. Please note that the Pro Shop will only refund shipping if your return was a result of our error. The Albuquerque Isotopes are not responsible for any lost or stolen packages.
Please fill out the exchange form that is included with the package and mail the form with your items to the following address:
ATTN: Pro Shop Albuquerque Isotopes Baseball Club
1601 Avenida Cesar Chavez SE
Albuquerque, NM 87106
For questions regarding refunds or exchanges, please email email@example.com
Damaged or Defective Items
If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.
We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the damaged/defective item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.
If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out.
Wrong item received
If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.
We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the returned item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
When can I expect my credit to be completed?
Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.